PRIVACY POLICY
The Masked House Pty Ltd
Last Updated: 8 January 2026
1. Introduction
The Masked House Pty Ltd (“The Masked House”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how we collect, use, store, process, and protect personal data across all websites, platforms, systems, and services operated, hosted, or managed by The Masked House Pty Ltd.
This Privacy Policy applies to:
All websites, domains, and subdomains hosted, owned, or managed by The Masked House Pty Ltd
All hosting services, managed services, technical support, and customer communications
All associated systems, servers, applications, backups, monitoring tools, and analytics platforms
By using any website or service hosted or operated by The Masked House Pty Ltd, you agree to the terms of this Privacy Policy.
2. Legal Framework & Compliance
This Privacy Policy is designed to comply with, but is not limited to:
POPIA (Protection of Personal Information Act, South Africa)
GDPR (General Data Protection Regulation – EU/EEA)
International data protection and privacy best practices
Where local laws impose additional requirements, those requirements will apply accordingly.
3. Data Controller Information
Company Name: The Masked House Pty Ltd
Email: support@themasked.co.za
The Masked House Pty Ltd acts as either:
A Data Controller for its own business operations, or
A Data Processor when hosting or managing data on behalf of clients
4. Scope of Data Collection
We may collect and process the following categories of personal and technical information:
4.1 Information You Provide Directly
Names and surnames
Email addresses
Phone numbers
Billing and invoicing details
Support requests and correspondence
Account credentials and authentication details
4.2 Automatically Collected Information
IP addresses
Browser type, device type, and operating system
Access times, pages viewed, and referral URLs
Server logs, error logs, and security logs
4.3 Hosting & Infrastructure Data
Website files and databases
Email content and metadata
Backup archives
System configuration data
5. Hosting, Managed Services & Infrastructure
The Masked House Pty Ltd provides web hosting, server management, maintenance, and technical support services. In doing so:
Client data may be stored on secure servers
Automated backups may be created and retained
Data may be processed for performance, uptime, and security purposes
We do not access client content unless required for:
Technical support
Security investigations
Legal compliance
System maintenance
6. Email Services
If email hosting or routing is provided:
Email messages may be scanned automatically for spam, malware, or security threats
Email metadata (sender, recipient, timestamps) may be logged
Email content is treated as confidential
The Masked House Pty Ltd does not sell, mine, or read email content for marketing purposes.
7. Analytics, Monitoring & Performance
We may use analytics and monitoring tools to:
Measure website performance
Monitor uptime and availability
Detect abuse, attacks, or system failures
These tools may collect anonymized or aggregated data and do not intentionally identify individual users unless required for security or troubleshooting.
8. Cookies & Tracking Technologies
Websites hosted or operated by The Masked House Pty Ltd may use:
Session cookies
Performance cookies
Security-related cookies
Cookies are used to ensure proper website functionality and improve user experience. Users may control cookie preferences through their browser settings.
9. Backups & Data Retention
Automated backups may be performed regularly
Backup retention periods vary based on service plans and technical requirements
Backup data is stored securely and access is restricted
Data is retained only as long as necessary for operational, legal, or contractual purposes.
10. Data Sharing & Third Parties
We do not sell personal information.
Data may be shared only with:
Infrastructure providers (data centers, cloud platforms)
Security and monitoring service providers
Legal or regulatory authorities where required by law
All third parties are required to maintain appropriate data protection safeguards.
11. Data Security
We implement appropriate technical and organizational measures, including:
Firewalls and intrusion detection
Access controls and authentication
Encryption where applicable
Regular system updates and monitoring
Despite best efforts, no system can be guaranteed 100% secure.
12. Client Websites & Independent Privacy Policies
Websites hosted by The Masked House Pty Ltd may be owned and operated by independent clients.
Clients are responsible for their own website content and data collection practices
Clients may provide their own privacy policies that supplement this policy
The Masked House Pty Ltd is not responsible for third-party content or external websites.
13. International Data Transfers
Data may be processed or stored in locations outside South Africa. Where applicable, appropriate safeguards are implemented to protect personal data in accordance with applicable laws.
14. Your Rights
Depending on applicable law, individuals may have the right to:
Access personal data
Request correction or deletion
Object to processing
Withdraw consent
Lodge a complaint with a supervisory authority
Requests can be sent to: support@themasked.co.za
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on applicable websites and will take effect upon publication.
16. Contact Information
For any questions, concerns, or privacy-related requests:
support@themasked.co.za
The Masked House Pty Ltd